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Links to other websites
This website contains links to other websites that are operated by third parties. Jigsaw does not accept any liability over the content of these third party sites. The existence of these links do not constitute an endorsement of such websites, and your linking to these sites is at your own risk.
Whilst all reasonable efforts have been made to ensure the accuracy of content, no responsibility can be taken for any error or omission. No advice or information, whether oral or written, obtained by you from the blog or social media channels of Jigsaw shall create any warranty not expressly made in these terms of service or imposed by law.
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Your use of jigsaw.ie, our blog and social media channels
Jigsaw does not necessarily endorse the views expressed by our users, for example, on the blog. You alone are responsible for the content of your blogs and your use of jigsaw.ie and the consequences of any such views you express. By using jigsaw.ie you agree to comply with the following guidelines:
(a) jigsaw.ie is to be used for your personal use only and use of jigsaw.ie for commercial purposes or to obtain financial gain are strictly prohibited without Jigsaw’s prior written consent.
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(e) Jigsaw reserves the right in its absolute discretion at any time to edit, alter, delete or move any material whatsoever posted to, appearing on, or distributed by jigsaw.ie and you. We also reserve the right, at our sole discretion, to terminate a user’s access to the blog.
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Limitation of liability
Jigsaw does not guarantee that access to this website will be uninterrupted, that this website will be free from viruses or that this website cannot be tampered with by third parties. This website and the information are provided on an ‘as is’ basis, with no warranties of any kind whatsoever, either express or implied, including, but not limited to, any warranties or any implied warranties of merchantability or fitness for a particular purpose. Use of this website and the information is entirely at the user’s sole risk. In no event will Jigsaw be liable for any damages whatsoever arising out of or related to this website. Your sole and exclusive remedy for dissatisfaction with this website and/or information is to stop using the site and the information.
Modification of the Terms and Conditions
Jigsaw may modify the terms of this agreement on this site. You agree to periodically review this agreement to be aware of any such revisions. Should the revision be unacceptable to you, you agree to stop accessing this site. Your continued use of this website following such notification of any such revision(s) shall be deemed as acceptance of and agreement to abide by all such revisions.
If you have a complaint, questions or feedback, please get in touch...
Jigsaw is committed to ensuring that all our communications and dealings with the general public and our supporters are of the highest possible standard. We listen and respond to the views of the general public and our supporters so that we can continue to improve.
Jigsaw welcomes both positive and negative feedback. Therefore we aim to ensure that:
- it is as easy as possible to make a complaint;
- we treat as a complaint any clear expression of dissatisfaction with our operations which calls for a response;
- we treat it seriously whether it is made by telephone, letter, fax, email or in person;
- we deal with it quickly and politely;
- we respond accordingly – for example, with an explanation, or an apology where we have got things wrong, and information on any action taken etc;
- we learn from complaints, use them to improve, and monitor them at our Board.
If you have feedback or a complaint:
If you do have feedback or a complaint about any aspect of our work, you can contact Mike Mansfield in writing or by telephone. In the first instance, your feedback or complaint will be dealt with by our Head of Fundraising and Communications. Please give us as much information as possible and let us know how you would like us to respond to you, providing relevant contact details.
Head of Fundraising and Communications
Jigsaw – The National Centre for Youth Mental Health
16 Westland Square, Pearse Street, Dublin 2, Ireland
01 472 7044
We are open 5 days a week from 9am to 5.30pm, and closed between 1.00 pm and 2.00pm each day.
What happens next?
If you complain in person or over the phone, we will try to resolve the issue there and then. Similarly, if you complain by email or in writing we will always acknowledge your complaint within seven days, and do everything we can to resolve it within 21 days. If this is not possible, we will explain why and provide a new deadline.
This policy was last updated on the 17th September 2018.
Addition, Monday 19th August 2019:
Revolution x Jigsaw
Revolution x Jigsaw is our nationwide virtual cycling fundraising campaign. By signing up to Revolution x Jigsaw on www.revolutionxjigsaw.ie all participants accept that they sign up at their own risk and confirm that they will not hold Jigsaw responsible for any accident / injury incurred while they are taking part in Revolution x Jigsaw.
Jigsaw advise anyone planning to cycle outdoors as part of Revolution x Jigsaw, to first become members of Cycling Ireland, which includes personal and third party liability insurance. For more info and to sign up today visit the Cycling Ireland website here.